FlowMerce · Software for commerce and operations
AI-powered software for the people who run commerce
FlowMerce builds specialized products for different parts of commerce and operations: customer conversations, online stores and last-mile shipping. Each one is built for a specific kind of business, and each stands on its own.
- For
- Businesses that talk to customers
- Solves
- Customer questions, leads and orders handled by hand
- For
- E-commerce merchants
- Solves
- Running and growing an online store without clear visibility
- For
- Shipping offices and couriers
- Solves
- Shipments, handoffs and COD tracked in notebooks and chats
Find yours
The FlowMerce products
Three products. Three operational problems.
Different customers, different problems, one company. Pick the product built for the work you do.
Customer Operations
- Who it’s for
- Businesses that talk to customers: e-commerce, retail, services, clinics, real estate, education and more.
- The problem
- The same questions all day, leads and orders slipping away between messages, and conversations scattered across apps.
- What it does
- AI that answers customers on WhatsApp and takes orders, so your team can focus on the conversations that need a person.
- Available now
- WhatsApp automation, AI auto-replies and order taking
Merchant Operations
- Who it’s for
- E-commerce merchants and online businesses.
- The problem
- Running and growing a store without clear visibility on what shoppers want, what’s in stock and what’s working.
- What it does
- AI-powered tools to operate, optimize and grow an online business, starting with product recommendations.
- Available now
- AI product recommendations and homepage personalization
Shipping Operations
- Who it’s for
- Shipping offices, courier companies and last-mile operators.
- The problem
- Shipments, handoffs and cash on delivery tracked in notebooks, spreadsheets and WhatsApp groups.
- What it does
- Operations software that gives every shipment a clear status and reconciles COD cash.
- Available now
- Shipment management and COD reconciliation
Find your solution
What are you trying to solve?
Start with your situation. We’ll point you to the product built for it.
FlowMerchantOperate, optimize and grow your online business.Also want to automate customer conversations? FlowPilot handles that.See the solutionI need to automate customer conversationsYou’d use
FlowPilotAnswer customers and take orders on WhatsApp, with more channels coming. Any industry.See the solutionI run a shipping, courier or last-mile operationYou’d use
FlowShipTrack shipments, reconcile COD and keep operations organized.See the solutionNot sure which fits? Use the product guide or book a demo and we’ll help you choose.
Product overview
What each product does
Features marked Coming soon or Roadmap are planned, and are not available yet.
Turn every customer conversation into an opportunity
FlowPilot answers customers at any hour and takes orders in the chat, so your team can focus on the conversations that need a person. It works for any business that talks to customers.
- WhatsApp automation: instant answers on price, availability, services and delivery
- Order taking: a structured order (item, quantity, address) from the chat
- Human handoff, follow-ups, lead qualification and a unified inbox Coming soon
- Instagram and Messenger conversations Coming soon
Hi, do you have the black backpack in stock?
Hi! Yes, the black backpack is in stock. It’s EGP 650 and delivery takes 2–3 days. Would you like to order one?
Yes, 2 please
Great, 2 × Black backpack. What is the delivery address?
12 Example St, Cairo
Thanks! I’ve put your order together. Please confirm below.
The tools a merchant needs to run and grow
FlowMerchant is for the merchant’s own business: what you sell, how much you have, who buys and how it performs.
- AI recommendations: similar products and homepage personalization
- Demand forecasting, smart inventory and analytics Coming soon
- Orders, customers and marketing tools Roadmap
Store previewSample data- Grey backpackEGP 650
- Canvas daypackEGP 540
- Laptop sleeveEGP 320
- Travel pouchEGP 180
Last-mile operations, under control
FlowShip gives shipping offices and couriers one clear dashboard for shipments and the cash collected on delivery.
- Shipment management: a clear status per shipment
- COD reconciliation: match cash collected to delivered shipments
- Office handoffs, alerts and performance dashboards Coming soon
- Courier management and reporting Roadmap
ShipmentsSample data| Shipment | Status | COD (EGP) |
|---|---|---|
| FS-1042 | In transit | 650 |
| FS-1041 | Delivered | 1,200 |
| FS-1040 | Received | 480 |
| FS-1039 | Returned | – |
Why FlowMerce
A company built around operational problems
The value of FlowMerce is understanding how the work gets done across commerce, customer interactions, merchant operations and logistics.
We start from the operation, not the technology
Every product begins with a specific operational problem and the people who live with it.
Specialized, not one-size-fits-all
Each product is built for one kind of business, so it fits that business’s work instead of a generic template.
Practical by design
Tools are built to fit how people already work, without adding technical complexity on their end.
Built with the people who do the work
We keep ongoing, real conversations with operators, such as a last-mile shipping operations manager, about their daily pain.
Book a Demo
Find the FlowMerce product for your business
Tell us what your business does and the problem you want to solve. We’ll show you the product built for it.